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- Oct 22
- 3 mins read
Marketing Automation and the Marketplace

In spite of the strong demand for development, adoption, and training in the area of Marketing Automation, the market has yet to fully adopt the technology, with costs for large scale deployments of the platform very high, and the advantage of these implementations often flatlines as the adoption and awareness of the technology grows. For that reason, many marketers wait until they need Marketing Automation services to use them to help them solve their marketing problems. Such is the case with many small and medium sized businesses.
Marketing Automation is just the beginning of marketing communication. Beyond it, the stage is currently being designed to allow marketers to run their business as efficiently as possible, provide better customer engagement, drive repeat sales, and sell more. Such communications include Content Marketing (online) and Digital Marketing (on Demand, as well as Private Social Media).
With regards to Customer Engagement, Marketing Automation tracks a person’s path to action. When a customer lands on a site, marketing automation provides a document template and a common link to the solution’s website for action. What is the specific company involved? What does it need to buy? What services should the customer take on in order to complete that problem? The Customer Action/Assumption in that form follows, including the internal details regarding the process itself (or the customer is expected to complete it by themselves).
Below is a comparison between Adobe Marketing Cloud Experience Manager (as assessed) and Adobe Marketing Cloud Lightroom for Marketing (as assessed):
Marketing Automation requires a change of mindset, and its involvement is often behind the rather slow adoption of the technology among consumers.
The pace of transformation of marketing is awesome, what marketer doesn’t want to participate in that? Yet there is still a risk of becoming something similar to a tech-savvy marketer that buys a product but doesn’t understand it, or doesn’t provide the right and thorough implementation.
Marketing Automation solutions are not only used by thousands of small and mid-sized businesses all over the world. Social Media companies, retailers, advertisers, start-ups, and consultancy-types use the technology. Above-mentioned marketing companies even have out-of-the-box marketing automation applications created in their own proprietary groups. Such companies go so far as to make each product user compliant and trained, and even refine processes and make sure a product is running at 100% with the help of marketing automation solutions.
Marketing Automation is about integrating marketing from various sources so that messages can be built upon, and act with greater success. It’s also about supporting multiple business units or teams which typically deal with the current or past campaigns in the company. Marking and closing are key within marketing automation. Its interaction with UX design and the user experience is paramount for the marketer.
Marketing Automation is about providing control to those in charge of the marketing team. It’s also about making sure solutions help the marketing team get customers and then share knowledge when they are resolved, the transaction is completed, and the client is happy with their service.
Marketing Automation takes a consultant-back-office role and becomes a strategic partner that keeps costs low, improves access to data, including social data, and provides a solution that learns as it works. In this way, the company can provide a fixed price (or slightly cheaper) to a customer. This is a dramatic reduction in costs.
Whereas this process has been mostly manual in the past, the use of Marketing Automation allows a small business to offer a more complete solution without needing to hire staff or develop the technical skills needed. Many marketing organizations end up wasting money and time in training, trying to introduce new systems on their own or end up hiring consultants. Marketers also need to be aware of their roles, so that they can make sure they are playing the game well.
Addressing such issues can take up a lot of time and energy. Marketers who don’t have this already can take advantage of the tools by using various engagement channels and workflows. Many of these marketers are happy. However, there are some that see the ease and speed of adoption of marketing automation. They are not happy that they have to wait for the rest of the business to fully adopt the new technology. They also tend to have less data than they would like, as the data is limited.
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